Conflict Management in the Restaurants Essay Example | Topics and Well Written Essays - 1500 words

Conflict Management in the Restaurants - Essay ExampleConflicts and disagreements that arise in the restaurant and hospitality industry put up differ from those in the corporate sector, said a general manager of an establishment that generates tens of thousands of dollars in sales in week.In the restaurant industry, the hours an employee works are often huge and varied and some workers may find themselves spending more time with their colleagues than with their own families, which can mite to dates, outbursts and clashes, said the assistant general manager of the aforementioned(prenominal) establishment.Everyone is here more than their with their families, he said. Its not like youre at a sit down job where youre in front of computer all twenty-four hour period or at a press where you cant hear anybody. Theres down time, and they are going to talk to each other.Operators/ managers turn a blind eye to conflict at their own peril-customer loyalty is at stake, says Cathy Greenberg , managing partner of h2c consulting company, with offices in Tuscon and Philadelphia. Customers will return to restaurants where they feel theyre known, she explains. Ongoing and unresolved staff conflict will lead to high turnover, which in turn will lead your customers feeling disconnected from your business.Communicating with employees is essentialThe manager has to buzz off an ongoing dialogue with all the staff. Managers need to deal out and stay on top of situations. How you get there is that ongoing, daily dialogue.(http//pizzatoday.com/features_articles.shtmlarticle=NzE4MXN1cGvyNzE3OHN1Y3J1d....)While handling an issue as it arises is urgent, the manner in which conflicts are resolved have changed over the years. While an employee can be terminated on the spot depending on the severity of the incident, most companies and organizations now have steps that must be followed to resolve issues.In the last ten years its really been different, the general manager said. Ten years ago you could tell them if you cant see it my way you can just leave. Now you have to try and understand what theyre thinking and where theyre coming from.Procedures today now include verbal warnings, documentation/ write-ups, a three-day suspension and then, finally, termination.The sex activity of the management dealing with a conflict can also play a role in how the situation is handled. Men and women differ widely on their emotions, reactions to situations and stress levels. This all plays a part in how a situation can be resolved.Being a female, I